Frequently Asked Questions (FAQ)
Find answers to our most common questions below. If you need any further assistance, feel free to reach out to us at tinmin.hotro@gmail.com.
Ordering & Payment
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How do I place an order?
Select your preferred items, choose your color or size variant, and click "Add to Cart" or "Buy Now". Follow the simple on-screen instructions to enter your shipping details and complete your payment securely.
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What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other standard secure checkout methods powered by Shopify.
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Can I cancel or modify my order after placing it?
We process orders quickly to ensure rapid fulfillment. If you need to make changes or cancel, please email us within 2 hours of placing your order. Once an order enters the fulfillment stage or ships, we can no longer alter it.
Shipping & Delivery
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How much does shipping cost?
We offer FREE Standard Shipping on orders of $80.00 and above. For orders under $70.00, we charge a flat shipping rate of $5.00.
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Where do you ship to?
We primarily ship across the United States, the United Kingdom, Australia, Canada, and parts of Europe.
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How long does delivery take?
Orders typically take 1 to 3 business days to process. Estimated delivery times are:
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US & UK: 7 – 12 business days
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Australia, Canada & Europe: 8 – 15 business days
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How can I track my order?
As soon as your order ships, we will email you a tracking link. Please note that tracking details can take 24 to 48 hours to activate on the carrier network.
Returns & Refunds
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What is your return policy?
We offer a 30-day return policy on unused items in their original condition and packaging. Due to hygiene standards, items showing pet hair, odors, or signs of wear cannot be accepted.
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What if my item arrives damaged or incorrect?
Please inspect your package upon delivery. If an item is damaged or defective, email us within 48 hours at tinmin.hotro@gmail.com with your order number and a photo or video of the defect. We will gladly send a free replacement or issue a full refund.
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When will I receive my refund?
Once your return is inspected and approved, refunds are processed back to your original payment method within 5 to 10 business days.
Products & Pet Safety
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Is the Grooming Table suitable for my pet?
Our table is designed for cats and small-to-medium dogs weighing up to 15 kg (33 lbs). The 8-hole breathable mesh and safety strap system keep your pet secure and comfortable during bath time, drying, and nail trimming.
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How do I clean the breathable mesh?
The high-density mesh is water-resistant and quick-drying. Simply rinse it off with clean water after baths or wipe it down with a damp cloth and mild pet-safe detergent, then let it air dry.
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How do I choose the right size for pet bags or harnesses?
Please refer to the size and measurement guide listed on each specific product page. We recommend measuring your pet's chest girth and neck circumference before purchasing.