Shipping policy

Tail Delight – Shipping Policy

Last updated: September 11, 2026

Thank you for choosing Tail Delight! We are committed to delivering your pet essentials safely, securely, and as quickly as possible. Please review our shipping policy below to understand how and when your order will be fulfilled and delivered.

Shipping Rates & Delivery Estimates

We offer straightforward, flat-rate shipping to make your shopping experience simple and transparent:

Order Total Shipping Cost Estimated Delivery Time
Orders $80.00 and above FREE Standard Shipping 7 – 15 Business Days
Orders under $80.00 $5.00 Flat Rate 7 – 15 Business Days

Note: All prices and charges are listed in USD ($).

Order Processing Time

  • All orders are typically processed and dispatched within 1 to 3 business days (Monday – Friday, excluding holidays).

  • During periods of high demand, holidays, or promotional events, processing may take up to 4 business days.

  • Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number.

Estimated Transit Times

Our products are dispatched directly from our specialized international fulfillment centers to ensure you receive the freshest batches and most competitive prices:

  • United States: 7 – 12 business days

  • United Kingdom: 7 – 12 business days

  • Australia & New Zealand: 8 – 15 business days

  • Canada & Europe: 8 – 15 business days

Delivery times are estimates and start from the date of dispatch, not the date the order was placed. Occasional carrier delays, customs inspections, or extreme weather conditions may slightly affect delivery windows.

Order Tracking

  • Once your tracking code is active, you can track your package 24/7 using the link provided in your shipping confirmation email.

  • Tracking numbers may take 24 to 48 hours to update on the carrier network after the label is generated.

Incorrect Shipping Details

  • Please double-check your shipping address during checkout.

  • If you notice a typo or incorrect address, contact us immediately at tinmin.hotro@gmail.com within 2 hours of placing your order.

  • Once an order has entered processing or has been transferred to the shipping carrier, address changes cannot be accommodated, and Tail Delight is not responsible for packages delivered to incorrectly provided addresses.

Customs, Duties & Import Taxes

  • In most cases for the US, UK, and Australia, small retail orders pass through customs without additional fees.

  • However, any local import duties, taxes, or clearance fees incurred upon arrival in your country remain the sole responsibility of the customer.

Lost, Stolen, or Damaged Packages

  • If your package arrives damaged, please notify us within 48 hours of delivery with photos of the damaged item and packaging so we can arrange an immediate replacement.

  • While we are not liable for packages marked "Delivered" by the local postal carrier that are subsequently stolen, our team is always ready to assist you in opening an inquiry with the carrier.

Contact Us

If you have any questions regarding your shipment or need assistance tracking your order, our friendly team is here to help:

  • Brand: Tail Delight

  • Email: tinmin.hotro@gmail.com