Refund policy

Tail Delight – Refund & Return Policy

Last updated: September 11, 2026

At Tail Delight, we want you and your furry family members to love every purchase. If you or your pet are not completely satisfied with your order, we are here to help make things right.

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.

  • For hygiene and pet safety reasons, items showing signs of pet hair, wear, odors, or pet damage cannot be returned.

  • You will need to provide the receipt, order number, or proof of purchase.

How to Start a Return To start a return, please contact our customer care team at tinmin.hotro@gmail.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Unless the item is defective or we made a shipping error, customers are responsible for paying the return shipping costs.

Damages, Defects, and Order Issues Please inspect your order upon reception. Contact us immediately within 48 hours of delivery if the item is defective, damaged in transit, or if you receive the wrong item.

To help us resolve the issue quickly, please include:

  • Your order number

  • A clear photo or short video showing the defect or damaged packaging

Once verified, we will happily send a free replacement or issue a full refund right away.

Exchanges The fastest way to ensure you get what you want (such as a different size or color) is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refund Process We will notify you once we’ve received and inspected your returned item to let you know if the refund is approved or rejected.

  • Approved Refunds: If approved, your refund will automatically be processed back to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please reach out to us at tinmin.hotro@gmail.com

Order Cancellations Because we aim to fulfill and dispatch orders as quickly as possible, cancellations must be requested within 2 to 4 hours of placing your order. Once an order has entered our fulfillment system or has been shipped, it cannot be canceled and must be treated as a standard return upon arrival.

Contact Us For any questions regarding our return and refund policy, feel free to contact us:

  • Email: tinmin.hotro@gmail.com

  • Brand: Tail Delight